Refund policy

Return & Refund Policy

At yoka3d.shop, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 5 days of the delivery date, provided the following conditions are met:

  • The item is unused, unworn, and in its original condition.

  • The product is returned in its original packaging with all accessories and documentation included.

  • Proof of purchase or order confirmation is provided.

  • The item is not listed under our non-returnable products.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Custom or personalized 3D printed products.

  • Products made to order.

  • Items damaged due to misuse, improper handling, or normal wear and tear.

  • Clearance or final sale items (if applicable).

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [5 DAYS] of delivery at [latikaverma2004@gmail.com)

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the damage or defect.

After reviewing your request, we will offer a replacement, exchange, or refund at no additional cost.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [5 days]. Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.

Exchanges

If you'd like a different item or need a replacement, we offer exchanges for eligible products within [6 DAYS], subject to product availability.

For damaged or defective products, replacements will be provided whenever possible.

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

  • If the return is due to a change of mind or any other reason, the customer is responsible for return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To request a return or exchange, please contact us at [latikaverma2004@gmail.com] with your order number and the reason for your request. Our support team will guide you through the return process and provide the necessary instructions.

Need Help?

If you have any questions about our Return & Refund Policy, feel free to contact us at [latikaverma2004@gmail.com]. We're always happy to help and will do our best to ensure you have a great shopping experience with [yoka3d.shop].